GariSure Privacy Policy
Last updated: May 16, 2025
GariSure (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (“GariSure App”) and any related services (collectively, the “Service”). By accessing or using the Service, you agree to the terms of this Privacy Policy.
1. Information We Collect
1.1 Personal Data
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Account Information: Name, email address, phone number, password.
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Vehicle Information: Car make, model, registration number, VIN.
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Service History: Details of maintenance and repair records you or your mechanic enter.
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Location Data: GPS-derived location when you use features like garage/merchant search.
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Profile Photo (optional): If you choose to upload an image for your account.
1.2 Usage Data
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Analytics: App usage, feature interactions, crash reports, and performance metrics.
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Device Data: Device model, operating system version, unique device identifiers.
1.3 Notifications & Communications
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Push Notifications: Opt-in notifications about service reminders, promotions, or updates.
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User Support: Messages you send via in-app chat or email to our support team.
2. How We Use Your Information
We use the information we collect to:
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Provide & Maintain the Service
– Enable account registration, login, and profile management.
– Track and display your car’s service history.
– Send service reminders and notifications. -
Improve & Personalize
– Analyze usage to optimize app features and performance.
– Recommend nearby garages, mechanics, or offers based on your location. -
Communicate
– Respond to support requests and send transactional emails (e.g., password resets).
– Notify you of changes to the Service or this Privacy Policy. -
Security & Compliance
– Monitor for fraud, abuse, or other prohibited activities.
– Comply with legal obligations under the Kenya Data Protection Act and other applicable laws.
3. Sharing Your Information
We will not sell your personal data. We may share your information with:
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Service Providers: Third-party vendors who perform services on our behalf (e.g., hosting, analytics, notification delivery).
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Garages & Mechanics: When you request or consent to share your service history or contact details.
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Legal & Regulatory Authorities: If required by law, regulation, or legal process.
We ensure that any third parties we share data with abide by appropriate data protection standards.
4. Data Security
We implement industry-standard technical and organizational measures to protect your data, including encryption in transit (HTTPS) and at rest. However, no system is completely secure; please exercise caution in sharing sensitive data.
5. Your Rights & Choices
Depending on your jurisdiction, you may have the right to:
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Access: Request a copy of your personal data.
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Rectification: Correct inaccurate or incomplete data.
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Deletion: Ask us to delete your data, subject to legal exceptions.
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Portability: Receive your data in a structured, machine-readable format.
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Object or Restrict Processing: Request that we stop certain uses of your data.
To exercise these rights, please contact us at the address below.
6. Children’s Privacy
Our Service is not intended for children under 13. We do not knowingly collect personal data from anyone under 13. If you become aware that a child has provided us with personal data, please contact us so we can delete it.
7. International Transfers
Your data may be processed in Kenya or in other countries where our service providers operate. We’ll take steps to ensure that your data remains protected in accordance with this policy.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We’ll notify you by posting the new policy in the app and updating the “Last updated” date above. Your continued use of the Service after changes constitutes acceptance.
9. Contact Us
If you have any questions or wish to exercise your data rights, please reach out:
Email: privacy.garisure@sifabrand.com
Address: GariSure Ltd., Nairobi, Kenya
Thank you for trusting GariSure with your vehicle’s care and data. We’re committed to keeping it safe and secure.